Frequently Asked Questions (FAQs)

Q: Can tickets be in the name of two or more people? 

A: No, it can only be one per individual ticket. If an order is submitted with two names, the ticket processer will select the first name listed on the payment slip. If unable to determine a single name, the ticket processer will contact the purchaser to confirm which name will be placed on the individual ticket(s). 

Q: I am buying multuple tickets for multiple people online. Will all the tickets be mailed to me? 

A: No, tickets are mailed out to the name and address provided for each ticket. If there are tickets purchased for multiple people residing at the same address, the ticket stubs will be mailed together in one envelope. If you buy a ticket online with someone else's name and address and wish to receive the ticket to gift to them yourself, please email the raffle committee at luxuryraffle@saintjohnschoolos.org to let us know. We will accommodate where we can, when we can. 

Q: When I pay by credit card online, how long will it take to receive my tickets?

A: Online orders will be processed within 2 weeks. We understand this may feel like a long wait for your tickets. We will do everything we can to get your tickets to you as soon as possible after payment is received. If you have not received your tickets after 2 weeks, please contact us at luxuryraffle@saintjohnschoolos.org with your name, date of purchase (if you remember it) and the amount of tickets purchased. 

Q: Why am I using St. Pio's website to purchase online tickets? 

A: St. John School is a parish school which means St Pio parish is financially responsible for St John School. All proceeds of the 2025 St John School Luxury Raffle go towards operating expenses of St John School.

Q. Are there any transaction fees if I pay with my credit card?

A: No. The Luxury Raffle assumes these costs as part of its operating budget to encourage online purchases as a primary choice. 

Q: When I pay by personal check through the mail, how long can it take to receive my purchased tickets? 

A: Personal checks received by mail can take up to 4 weeks to be processed. This is due to the time needed to process the check with our bank prior to mailing out your tickets. Please be patient and email us at luxuryraffle@saintjohnschoolos.org to receive a status on your order. 

Q: If I pay by check and my bank account has insufficent funds, what will happen to my raffle ticket(s)? 

A: The Raffle Committee will make every attempt to contact you to resolve the deficient payment. If payment cannot be resolved, the Raffie Committee will remove the assigned ticket(s) from the raffle drawing.

Q: Where can I purchase a ticket(s) in-person?

A: In person tickets can be purchased at the St. Pio business office located on the grounds of the church. Office hours are M:9-12, Tu-F: 9-12 and 12:30-3pm, or after Sunday Mass at Saint John's Church.

Q: Will winners need to be present at the drawing to win?

A: No, Winners will be notified by the contact information listed on the ticket if not in attendance at the drawing.

Q: Can the winner take cash value of the prize rather than the prize itself? 

A: No, the winner must take the prize in form described on the ticket. 

Q: Does the winner have to be 18 years of age or older to purchase a ticket?

A: Yes, you must be at least 18 years to purchase a ticket. 

Q. What is the best way to speak to someone on the Raffle Committee?

A: Email is the best means to reach the Raffle Committee.